This position involves providing outstanding customer service while accurately and efficiently processing teller transactions.
- Enhance customer relationships by extending a courteous welcome and delivering accurate and timely customer service while cashing checks, accepting deposits and withdrawals, handling loan payments, and dispensing monetary instruments.
- Answer customer questions and resolve related account issues to ensure customer satisfaction via telephone, internet, and in-person communication. Perform service-related activities and appropriate follow-up with customers.
- Acquire new and deepen existing customer relationships by initiating value-added conversations in order to identify customer needs and match those needs with the appropriate bank product or service.
- Support the day-to-day operations of the bank as assigned, including balancing cash daily to ensure accurate transaction processing.
- Comply with internal and external policies, procedures, and regulations.
- Answer customer questions about bank products and services, with a concentration on electronic banking, debit cards and other payment systems.
- Refer customers to other areas of the bank for service.
- High school diploma (required)
- Post-secondary education in finance, information technology, or another business-related field (preferred)
- Experience providing excellent customer service
- Experience handling transactions in an efficient, accurate, and friendly manner
- Working knowledge of Microsoft Windows products, particularly Excel
- Strong ability to learn new computer systems
- Attention to detail
- Professional communication skills, including spoken and written language skills.
This position reports to Amy Novotne, Branch Manager.
The customer service team member will work primarily at Foresight Bank's Eyota location, varying shifts between 8:15 AM and 5:45 PM, Monday through Friday and 8:45 AM to Noon on a rotating Saturday schedule. This schedule is subject to change based on Foresight's business needs. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees.
Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration is required. The position involves the potential for periodic stressful situations in response to multiple priorities within established deadlines. The position involves lifting and moving up to 20 pounds of office supplies and equipment, and it involves some bending, turning, and twisting.
This job description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all-inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties.
This job description does not constitute an employment contract. The person who fills this position will be an at-will employee of Foresight Bank. Duties and responsibilities will change with the changing business environment and needs of the bank, so every position with the bank will involve constant change. This job description is subject to possible modification to reasonably accommodate individuals with a disability.
Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.